1. Who We Are

This Privacy Policy applies to HYPER BİLGİSAYAR YAZILIM TEKNOLOJİLERİ TİCARET LTD ŞTİ ("Hyper Appoint Engine", "we", "us", or "our"), operating the website hyperappointengine.online. We are a cloud-based AI automation and software development company building custom appointment automation systems for service businesses.

Data controller contact: hossein.taybi@yahoo.com

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, phone number, and company name when you book a discovery call or contact us
• Business information: Details about your business, calendar systems, CRM, and appointment workflows provided during onboarding
• Usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically)
• Communication data: Content of emails and messages exchanged with us
• Payment data: Transaction records processed through Wise Business (we do not store card details)

3. How We Use Your Data

We use the data we collect to:

• Deliver and manage the AI appointment automation services you have engaged us for
• Communicate with you about your project and ongoing service
• Send invoices and process payments
• Improve our services and website
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising purposes.

4. Legal Basis for Processing (GDPR)

For clients in the European Economic Area (EEA), we process your data under the following legal bases:

• Contract performance: Processing necessary to deliver the services you have contracted with us
• Legitimate interests: Improving our services and communicating with prospective clients
• Legal obligation: Maintaining records as required by applicable law
• Consent: Where you have explicitly opted in to receive communications from us

5. Your Customer Data

When we operate AI systems on your behalf that interact with your customers (via SMS, voice, or other channels), your customers' data is processed by us as a data processor acting under your instruction as the data controller. You are responsible for ensuring your customers have been appropriately informed and have given any necessary consent for automated communications under applicable law in your jurisdiction.

6. Third-Party Services

We use the following third-party services to operate our business:

• Amazon Web Services (AWS): Cloud infrastructure and AI system hosting — Privacy Policy
• OpenAI: AI language model for conversation processing — Privacy Policy
• Wise Business: Payment processing — Privacy Policy
• Calendly: Appointment booking for discovery calls — Privacy Policy
• Google (Analytics): Website usage analytics — Privacy Policy

7. Data Retention

We retain your personal data for as long as we maintain a business relationship with you, plus up to 3 years thereafter for legitimate business purposes. Financial records are kept for 7 years as required by Turkish law. You may request deletion of your data at any time (see Your Rights below), subject to legal retention requirements.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data. All data stored on AWS is encrypted at rest and in transit. Access to personal data is restricted to authorised personnel only. Despite these measures, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed outside the EEA, including in Turkey (our country of operation) and the United States (AWS, OpenAI). For transfers from the EEA, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms to ensure adequate protection of your personal data.

10. Your Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right of rectification: Request correction of inaccurate data
• Right of erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at hossein.taybi@yahoo.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

11. Cookies

Our website uses essential cookies required for basic functionality. We may also use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated to existing clients via email. The "last updated" date at the top of this page will always reflect the most current version.

13. Contact Us

For any privacy-related questions, requests, or concerns:

Email: hossein.taybi@yahoo.com
Company: HYPER BİLGİSAYAR YAZILIM TEKNOLOJİLERİ TİCARET LTD ŞTİ
Address: Maden Mah, Ara Sok, No16, Sarıyer, Istanbul 34450, Turkey